Customer Information

 

Prices and Postage Costs

All prices include the legal German VAT and do not include shipping. The value added tax amounts in Germany at the moment to 19%. The postage costs are shown in the shopping basket before you check out.


Postage costs Germany - Free delivery on all German orders over 50.00 EUR of goods value

Within Germany we dispatch with Hermes Logistik Gruppe. The flat postage rate for the Hermes parcel is 4.50 EUR. Alternative you can choose the delivery as a DHL parcel. The flat postage rate for the DHL parcel is 6.50 EUR. In both cases we dispatch as an insured parcel. Postage fee is only once calculated and regardless of the number of ordered articles. From 50.00 EUR goods value we deliver in Germany free of forwarding costs. If the goods value exceeds 50.00 EUR the postage costs will be reduced to zero automatically in the shopping basket.

Possible options in the shopping basket:
HERMES Parcel (DE)
DHL Post Paket (DE)


Postage costs Europe - Free delivery on all European orders over 200.00 EUR of goods value

We dispatch to Europe - depending on the goods value and destination - either as a German Post registered letter, as a DHL parcel or as a Hermes Parcel. The flat postage rate for Europe amounts to 10.00 EUR. Postage fee is only once calculated and regardless of the number of ordered articles. From 200.00 EUR goods value we deliver in Europe free of forwarding costs. If the goods value exceeds 200.00 EUR the postage costs will be reduced to zero automatically in the shopping basket.

Possible option in the shopping basket:
Postal Service (EUROPE)


Postage costs Worldwide

We dispatch to Non European countries - depending on the goods value - either as a German Post registered letter or as DHL parcel. The flat postage rate for World amounts to 25.00 EUR. Postage fee is only once calculated and regardless of the number of ordered articles.

If you want to buy just a small or lightweight item from us, you are welcome to contact us via our contact form prior to your purchase. Maybe we can give you reduced shipping costs. To check this we need the following information in your request: The order number of product, quantity and the name of of the recipient country. However, the world wide shipping costs always amount to at least 10.00 EUR.

Possible option in the shopping basket:
Postal Service (WORLD)


Specific features for purchases from countries which are not belonging to the European Union (EU)
Non-EU Tax Area - e.g. USA

By the import of goods from Germany your order may be subject to local sales tax or import duty. Therefore we calculate to these customers net prices. The legal German VAT (19%) included in our prices is automatically reduced in the shopping basket before the payment. Note: We have no influence on, whether and by which height duty fees result. Please contact your local Customs Office if you have questions regarding the import tax or duty fees.


Payment Possibilities

You can select your preferred payment option in the shopping basket before sending your order. For none of the offered payment possibilities we have additional fees. We accept the following payment possibilities:

  • Prepayment (bank transfer / SEPA) - EU countries + Iceland, Liechtenstein, Norway, Switzerland, Monaco
    Standard bank transfer for German customers and SEPA credit transfer for European customers. You will receive our bank account data by e-mail in your order confirmation. Note: Your order will not be delivered before your payment is processed.
    Imortant note for European customers: Please choose this payment option only if you can arrange a SEPA bank transfer in the currency EURO (€). If not, please choose PayPal, Direct debit, Credit Card as payment option in your shopping basket. Due to high bank fees we cannot accept Swift bank transfers in foreign currencies. Thank you!
     
  • PayPal, Direct debit, Credit Card - DE + EUROPE + WORLD
    You will be forwarded directly from the basket to the SSL secured PayPal payment page. Customers with an existing PayPal account can log in there. Customers who do not have a PayPal account can alternatively choose the payment options Direct debit or Credit Card. There are no additional fees for these payment methods. After payment, you will be redirected to our shop pages. Your goods are then ready for shipping.

After your order

You will receive an automatic order confirmation by e-mail directly after sending your order to us. This automatic confirmation shows that 3-Lions-Shop has received your order. Should you have received no order confirmation, please check whether the e-mail address given by you was correct. Please, check also whether our e-mail confirmation was sorted automatically into your SPAM folder. With pleasure we will help you. Please, get in touch with us. Should we receive no information from you after the input of faulty e-mail address, we will cancel the order immediately.


Payment Terms Prepayment (bank transfer / SEPA)

We ask you to carry out your payment in such a way that the due amount is credited 7 days after your order on our account. We will reserve the ordered shop items 7 days for you. After 7 days we will cancel your order. In case of cancellation the ordered items are reserved no longer for you.


Delivery Times

Please note by choosing "Prepayment (bank transfer)" as payment option: The order will not be delivered until your payment is processed. We dispatch your items at the latest on the day after we have received your payment. The delivery time within Germany is approx. 3-5 days. The delivery times to all other countries are different and are depending from the destination, the size and the weight of the parcel. We dispatch all letters and parcels with registration and the delivery usually lasts not longer than 14 days.


Invoice

We will enclose an invoice with stated VAT to your parcel. Should you, as a businessman, have other requirements on our invoice, please inform us before the dispatch.


Returns

3-Lions-Shop gives you a 14-Day Withdrawal Right. You find detailed informations about the cancellation terms on our webpage Terms and Conditions.


Warranty

The warranty is according to the legal regulations.


Display Screen

The pictures which are used to describe the product are for illustration and do not show the product realistically. In particular the colours and dimensions can be shown differently according to the used monitor. The description of the respective product is decisive.